Q: How do I calculate the cost of your products with shipping?
A: On items that do not specify that shipping is included, we will package your order combining items and then send an invoice for the shipping cost.
Q: Why don't you publish your phone number on the website?
A: In order to offer our products at the lowest prices possible, we need to work as efficiently as possible.
We audiophiles LOVE to talk about our gear... including me, and this will typically lengthen a short phone call for a "quick question"
around 30 minutes! As much as I'd love to speak with my audiophile friends, I simply wouldn't have time to pack orders, answer e-mails,
and do the necessary R&D if I was fielding phone calls throughout the workday. I take periodic breaks throughout the day (and night, and weekends)
to answer e-mails promptly. This means your question is being answered when my mind is "fresh" and fully focused on YOU,
not an activity I had to abandon to answer the phone.
Q: Can I return a product if I don't like it?
A: No returns on kits. Our premium line of finished preamps can be returned within 15 days but subject to a 15% return fee and you pay shipping.
For our full terms and conditions of sale please see our terms and conditions page.
Q: Do you ship International orders with UPS or FedEx?
A: We explore multiple options when shipping internationally and present those when the order is ready for shipping.
A: Although the USPS is a bit less expensive on small/light packages, UPS or FedEx is typically more cost-efficient with heavier packages over a few pounds.
Keep in mind that $2 to $3 is automatically added to the shipping cost to cover packaging materials and supplies.
Q: Do you accept telephone orders or mail orders?
A: No. It creates logistical problems when I accept orders over the phone or thru the mail. My online shopping cart utilizes 128 bit encryption,
so you may order through the website with confidence.
Q: Do you have a dealer network?
A: No.
Since our products are purchased mostly thru customer referrals and word of mouth via the internet,
our prices are about 1/2 to 1/3 what retail prices would be for equivilent products and quality.
Q: How does "brand A or X" compare to your product(s)?
A: There are many fine products and manufacturers in the audiophile marketplace. I don't feel it's appropriate for me to make
subjective comments on a product I manufacture or sell V.S. a competitor's product, due to the obvious conflict of interest.
I think subjective evaluations are best left to my customers who have no vested interest in expressing an opinion.
We do support an online forum ,
where you'll find many comments and questions from actual users of our products